Real-Time Care – A powerful tool for many sectors
We develop alongside the client’s needs and the ever-changing world.
Real-Time Care™ is primarily aimed at the community health, residential and domiciliary care sectors, but due to its adaptable nature it can be used in other sectors such as child welfare, mental health, substance abuse, disability services and healthcare. If you would like to learn more about how Real-Time Care could help in any of these sectors, please contact us.
The most important advantage of Real-Time Care™ is helping you to digitise the processes and automatically record all data points in a central location. This automation allows a wide range of tasks to be performed, each one making the process of care significantly easier and more efficient
Using alerts, we can escalate issues, document all activities, trigger observations, comment on risks, facilities issues etc. If it was not recorded, it didn’t happen!. So by recording everything, we can reduce the risks and increase transparency. We can also allow staff to monitor and report risks, as easily as dictating into their phone.
Staff issues are often a big concern in the healthcare industry. High turnover rates, absenteeism and low morale can all cause problems for management. Roster management, flexible optimisation, holiday and absence planning, work hour requests, salaries and billing can all be easily managed using RTC, allowing the staff to get on with the jobs that they enjoy doing. This is a key part of good leadership. Simply put, people want to stay in jobs where there is good leadership, where they feel secure and properly resourced.
Quality & Governance
Customised reporting and monitoring of all activities will not only make regulatory inspections easier, but will also make it easy to demonstrate that processes are in place and are being followed. There is no point in having a process or procedure if it isn’t being followed. Using a product like RTC will allow you to become truly proactive.
HR activities are another sign of good management. By defining user roles, absence management, training & development, supervision and appraisals, the leadership of the organisation can show its staff that they are valued by giving them the best tools to do their jobs with and investing in their training and future. It can also alert management to areas that might need attention, such as checking staff training, accreditations or risk management.
Care Planning and Outcomes
Care Planning is one of the areas of care overall, that is in need of improvement. If Care plans are still paper based, then they will be out of date as soon as they are written and cannot be easily accessed by those that need to see them. This should be reason enough for providers to consider adopting digital technologies. Having a Connected Care Plan that everyone involved has helped to create has clear benefits. Care Plans that are written on paper run the risk of being forgotten or ignored. Connected Care Plans that are stored within a digital solution are live documents that can be fine tuned by multiple agencies based on feedback, comments or requests from those involved. Having a live plan like this also improves adherence and ultimately the quality of care. It also allows individualised plans that can easily account for changing needs and can help to provide the pathway to Outcomes.
Customer safety should be the top priority of any care organisation. Medicinal adherence can be built into the connected care plan to ensure that visits are timed to coincide with medicine taking if needed. Everything is recorded and can be monitored so that any deviations will be flagged up for action. Electronic MAR forms can be built in, to ensure compliance and reduce risk.