Thoughts from the Care Home Show in Birmingham
Fastroi recently attended the Dementia Care and Nursing Home Exhibition in Birmingham and one of the interesting things we learnt was how popular our approach to Care Management Software seems to be in the UK. The discussions centred about around how we use integrations to transform Real-Time Care (RTC) into an ecosystem that sits at the heart of the way we believe care should be provided. We have been designing Care Management Software for the last 15 years, and one of the things that we have learnt is that we cannot do everything we would like to do, due to time and resource constraints. This is a perennial problem for innovative SME companies, but for us, there was always a logical solution.
Integration brings Flexibility
If we are to ask anyone to invest in our software, we feel compelled to make the best product we can, but we have to be realistic. There may be elements or modules that have already been done by someone else – so why reinvent the wheel! There also may be an extra service or feature that we can incorporate into our package that could just make the whole process of moving to digital, that much easier. We created RTC so that we can easily integrate third party features into the product to improve the service. Every new customer we speak to has a particular concern or requirement that they are looking for to improve their service. By creating a system that has the flexibility to integrate other third party features, we can not only provide a better product to our customers, but also give them the tools to provide better care to their clients.
The power of integrations also allows us to connect into other systems such as patient record systems. We are in the process of integrating into the Finnish patient data system called Kanta which allows patients to access their own medical data, medicinal information and history. As Kanta grows and develops, RTC will become more powerful through our association with it. So if a potential customer in the UK is looking into an electronic patient record system in the future, we are confident in our ability to make it happen.
Our approach to developing Real-Time Care has seen us grow a very committed group of users in Finland. Every year, we bring our customers together from all over the country to gather information and feedback about their experiences. Last year, we had over 170 participants attending our annual customer day and their contribution continues to drive the development of our software.
Part of our ongoing continuous improvement is something we call ‘Service Design’ which means we visit our customers and spend several days with them to discuss their activities and processes. We also take a look at how the company is structured and the way that the organisation is managed. We do this in order to better understand the difficulties that they are facing and any issues that they may be facing due to our software. During one recent visit we observed several different ways that the staff were using the software to organise the work. This was particularly revealing to one of our software engineers as it highlighted how important it is that the software works in the real world. Seeing the product being used in the field gives a new perspective which allows engineers to see the bigger picture, which might be missed if the engineers sit in the office creating software without really understanding the issues that we are trying to address. All of this knowledge filters back to the organisation and helps us create a better product. The power of experiencing these issues personally is a much stronger learning experience than simply being told to add this feature or that functionality.
Creating a Care Ecosystem
Having this level of integration and developmental input allows us grow our vision for creating a care ecosystem that brings customers, developers, third party add-ons and national systems together to ensure that care workers do not have to carry the burden of poor processes and that they have the best tools at their disposal so that they can do the job that want to do in the most efficient way possible.
In conclusion, we would like to thank everyone who came to our stand in Birmingham and we hope that you liked what you saw. We will be attending other events throughout the year in the UK, so keep an eye on Social Media to see where you can meet us next and you could be part of the next phase of RTC’s development.